Training that qualifies people for high-stakes operations. Procedures that govern those operations. Coaching that develops the leaders who run them.
Initial and ongoing qualification for Distribution and Transmission System Operators across Connecticut, Massachusetts, and New Hampshire. Switching and Tagging programs for field crews: linemen, substation technicians, and underground cable workers. NERC/FERC compliant, built for the control room and the field.
Lifecycle management for approximately 1,300 procedures across the three-state footprint. 950–1,100 revisions per year, with roughly 20 new procedures issued annually. Distribution and Transmission, managed enterprise-wide.
Board Certified Coach (BCC), Associate Certified Coach (ACC), and Certified Executive Coach (CEC). Coaching for senior leaders navigating transitions, high-stakes environments, and the gap between technical expertise and organizational authority.
Training is an investment, not a cost.
I started in the Navy with that conviction, and it has not changed. The organizations I build are designed around the same principle: the people closest to the risk need the best preparation, the clearest procedures, and a system that holds them accountable without setting them up to fail.
Regulated utility operations, technical workforce development, enterprise risk governance, and executive coaching. All grounded in environments where the margin for error is narrow.
Building training for events that rarely happen but matter enormously when they do. System operator qualification in regulated environments.
Designing mechanisms that capture frontline risk, translate it into governable problem statements, and drive follow-through at the executive level.
The financial case for treating training as capital investment. Learning design that connects directly to operational readiness and risk reduction.
Branch Director during major storm operations under the Incident Command System. Real-time command authority, contractor management at scale, and operational decisions when timelines are compressed and information is incomplete.
Founded the Error Reduction Committee (ERC) at Eversource Energy and standardized causal and barrier analysis for incident review across Electrical Operations. The ERC is the executive governance body where Event Analyses are presented and acted on.
Governance dashboards built for executive decision-making: the ERC Dashboard, Workforce & Contractor Readiness Suite, and SOT Dashboard. Operational data translated into decisions.