20+ Years high-reliability ops
4 Degrees
7 Professional credentials

I started my career in the Navy as a nuclear-trained Electronics Technician. I was part of the initial commissioning crew of the USS North Carolina (SSN-777), a Virginia-class submarine, and qualified as Engineering Watch Supervisor, responsible for supervising nuclear propulsion plant operations in a high-consequence environment. My final assignment was instructor duty at Nuclear Field “A” School, teaching electronics to future Navy nuclear operators. That assignment changed the direction of everything: deep technical expertise became a responsibility for developing others. That standard followed me when I left service.

For the past decade I’ve led system operations training and procedures at Eversource Energy, a regulated electric and gas utility serving Connecticut, Massachusetts, and New Hampshire. My team qualifies the Distribution and Transmission System Operators who control the electrical grid. We run qualification programs across 10 control rooms, manage 950 to 1,100 procedure revisions a year, and support switching and tagging compliance programs that reach roughly 3,000 field personnel across 3 states. The organization has 40 people. Two managers oversee training and procedures. The work touches nearly every part of electrical operations, with interfaces into other parts of the organization through human performance and governance work.

The scope extends well past training delivery. I founded the Error Reduction Committee (ERC), an executive-level governance body for causal and barrier analysis across Electrical Operations. I revitalized the Switching and Tagging Executive Steering Committee across all 3 states, rebuilding a governance structure that had grown stale. During major storm events, I run a branch from start to finish: stand it up, order contractors, staff it, set schedules, and manage operational issues through restoration. My team manages roughly 1,000 procedure revisions per year.

I’m also a credentialed executive coach (BCC, ACC, CEC) with an MBA, MSA, and CPTD. The coaching work runs alongside the utility role. The skills are the same: diagnosing system conditions, developing judgment in others, making complex work governable.

I build operating systems, not activities. Take high-risk, cross-functional work and turn it into stable structures that leaders can govern and teams can execute, especially under pressure.

James Brian Key

Credentials

  • Board Certified Coach (BCC)
  • Associate Certified Coach (ACC, ICF)
  • Certified Executive Coach (CEC)
  • Five Frequencies Certified Leader
  • CPTD (expires Apr 2029)
  • Certified Technical Trainer (CTT)
  • Certified System Operator (NW Lineman)
  • NACD Directorship (in progress)

Education

  • MBA (Project Management)
  • MS Accounting
  • MS Management & Leadership
  • BS Nuclear Engineering Technology

Industry

  • Regulated electric & gas utility
  • NERC / FERC qualified training
  • ISO-NE, NPCC, OSHA compliance
  • EEI Conference presenter (2023)

By the numbers

  • 40-person team
  • 3 states, 10 control rooms
  • ~1,000 procedure revisions/year
  • ~6,000 instructor hours/year
Get in touch

Career highlights

Director, System Operations Training & Procedures, Eversource Energy

40-person organization. Qualification programs for Distribution and Transmission System Operators across CT, MA, and NH. Procedure lifecycle management enterprise-wide. Promoted from Manager in June 2024.

Switching & Tagging Executive Steering Committee

Cross-state executive governance for Switching and Tagging operations across CT, MA, and NH. Rebuilt around active risk oversight, clear accountability at the state and enterprise level, and follow-through from the executive team.

Switching & Tagging Procedure Overhaul

Significant revision of the switching and tagging procedure set, completed over 18 months with a 55-member cross-functional team.

Storm Branch Director

Recurring role during major storm operations. Stands up the branch, orders contractors, staffs it, sets schedules, and manages operational issues through the end of the event. Standardized the role so execution doesn’t reset with each storm.

Error Reduction Committee (ERC)

Founded the ERC at Eversource Energy and built the causal and barrier analysis process for incident review across Electrical Operations. The committee reviews Event Analyses at the executive level, tracks patterns, and drives improvement through connections to the Switching and Tagging Executive Steering Committee.

Adjunct Professor, Eastern Connecticut State University

Taught management and leadership courses. December 2015 to November 2020.

USS North Carolina (SSN-777), United States Navy

Initial manning crew and plank owner of a new-construction Virginia-class submarine. Supported the nuclear propulsion plant’s electronics, control systems, and critical infrastructure as the crew brought the boat into service. Qualified Engineering Watch Supervisor, responsible for supervising complex engineering operations in a high-consequence environment.

Nuclear Field “A” School Instructor, United States Navy

Taught electronic fundamentals to future Navy nuclear operators following sea duty. The assignment that turned deep technical expertise into a responsibility for developing others. Petty Officer First Class. 2002 to 2013.

How I lead

Convert ambiguity into structure

I build mechanisms that turn real-world operating experience into decisions leaders can act on. Issues get identified as system conditions. That changes how organizations respond.

Close the loop

I make sure people see what changed because of their input. Learning leads to synthesis, leadership discussion, action framing, and communication back to the workforce. No one-and-done initiatives.

Build durable infrastructure

I design systems that perform under stress without relying on individual heroics. Defined roles, shared operating environments, standardized checklists, clear decision rights. When the event happens, the system runs.

The framework

Performance, systems, and standards create the conditions. Results follow. Development sustains it. People first is where it ends and begins again.

These five elements are how I diagnose what a leader or organization needs to build next: whether I’m coaching an executive, designing a training program, or standing up a governance structure.

Key Leadership Framework — Performance Focus, Systems, Standards, Results, Development, People First